Set a custom field on a case

Preview - not available in production and subject to change

Replace the value of one custom field on a case.

Use setCustomFieldValue with a caseId to set one custom field on a case, replacing its current value. Supply text for a text field, or optionKeys for a multi-select field. The response lists every custom field on the case after the change.

Required scope: case-management

Request

mutation setCustomFieldValue($input: SetCustomFieldValueInput!) {
  setCustomFieldValue(input: $input) {
    ... on CustomFieldValues {
      customFields {
        fieldKey
        label
        text
        selectedOptions {
          key
          label
        }
      }
    }
    ... on ValidationErrors {
      errors {
        message
      }
    }
  }
}

Variables

{
  "input": {
    "caseId": "48213",
    "value": {
      "fieldKey": "01963b2e-4f1a-7c3d-8e5f-6a7b8c9d0e1f",
      "text": "HVL-4471"
    }
  }
}

Response

{
  "data": {
    "setCustomFieldValue": {
      "customFields": [
        {
          "fieldKey": "01963b2e-4f1a-7c3d-8e5f-6a7b8c9d0e1f",
          "label": "Billing code",
          "text": "HVL-4471",
          "selectedOptions": []
        },
        {
          "fieldKey": "01963b2e-5a2b-7d4e-9f6a-7b8c9d0e1f2a",
          "label": "Client segment",
          "text": null,
          "selectedOptions": [
            {
              "key": "01963b2e-6b3c-7e5f-8a7b-8c9d0e1f2a3b",
              "label": "Private client"
            }
          ]
        }
      ]
    }
  }
}

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