Tags, Due Date and Webhook Verification Key

Tags and Due Date on Case Creation

You can now set tags and a due date when creating a case via the API.

  • Tags: The createCase mutation now accepts an optional tags field, which takes a list of TagKeyInput objects. Available tags for an organization can be queried via the availableCaseTags field on Organization, which returns a list of TagDefinition objects containing the key, label, description, and isSystem fields.
  • Due Date: The createCase mutation now accepts an optional dueDate field. If provided, it must be today or a date in the future. The due date represents when the CDD on the case needs to be completed by.

Tags applied to a case can be queried via the tags field on CaseInformation.

Webhook Verification Key

The verificationKey field is now available on the WebhookSubscription type. This is the Base64 encoded key used to verify the authenticity of webhook events, as described in the Webhooks Security documentation. You no longer need to contact the API team to retrieve your verification key — it can now be queried directly from the API.


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