Tags and Due Date on Case Creation
You can now set tags and a due date when creating a case via the API.
- Tags: The
createCasemutation now accepts an optionaltagsfield, which takes a list ofTagKeyInputobjects. Available tags for an organization can be queried via theavailableCaseTagsfield onOrganization, which returns a list ofTagDefinitionobjects containing thekey,label,description, andisSystemfields. - Due Date: The
createCasemutation now accepts an optionaldueDatefield. If provided, it must be today or a date in the future. The due date represents when the CDD on the case needs to be completed by.
Tags applied to a case can be queried via the tags field on CaseInformation.
Webhook Verification Key
The verificationKey field is now available on the WebhookSubscription type. This is the Base64 encoded key used to verify the authenticity of webhook events, as described in the Webhooks Security documentation. You no longer need to contact the API team to retrieve your verification key — it can now be queried directly from the API.